General FAQs

The Melbourne Storm membership website provides information about all our membership packages that are available, with details on what’s included and what will suit you best.

When you’re on the packages page of our membership website, you can use the filters above the packages to narrow down the options based on attendance, inclusions and other factors.

If you want to compare a few options, you can use the comparison tool here. Link: Melbourne Storm | Compare Packages

Alternatively, you can speak to one of our friendly membership team by calling 1300 786 767.

Yes, you get the first right to renew into your same seat for 2027. If you wish to keep your same seat, you need to renew by Friday 11 December 2026 to secure your seat. After this date, unrenewed seats will be released to the waitlist or for general sale and we cannot guarantee your seat will still be available for you.

We know some members would like to be able to get both member items. To do this, simply purchase one of the additional items (cap or scarf) and we’ll send both with your membership pack. You can do this in the add-ons section of the checkout when renewing your membership, or by clicking here and purchasing it as a standalone product ready for when your membership automatically renews or your membership pack is sent out.

All Clubhouse, Foundation and Milestone Year members will receive both items in their pack. Milestone years are based on consecutive years of membership being 5, 10, 15, 20, 25 and 30.

You can purchase our member exclusive merchandise range online by clicking here or calling 1300 786 767 and speaking with our friendly membership team.

Please note, stock and sizes are limited.

We love the passion and loyalty of our committed Melbourne Storm members, and we know that you love nothing more than displaying your true Storm colours, which is why we wanted to boost our loyalty program to show our members how much you mean to us.

Members who reach a milestone year in consecutive years of membership (5, 10, 15, 20, 25 and 30 years of membership) will be sent your membership items (both a cap and a scarf) PLUS a recognition pin that you can pin on your lanyard, scarf or cap to proudly show your loyalty when you attend Storm games.

Yes, you have the option to have your member items posted to you with your membership pack for a small postage fee of $10. Call our friendly membership team on 1300 STORMS (786 767) to request your member items to be posted to you.

If you choose to receive a hard copy membership card, these are personalised and printed at an external warehouse, so you will receive your hard copy membership card in the mail when membership packs begin being sent in January 2027.

You will receive a digital membership card via email in January, which you can add to your Apple or Google wallet and use as you would your physical card.

To purchase a 2027 Melbourne Storm membership as a gift, simply fill in the details of the person you are purchasing for.

If you’d prefer to deliver the gift in person, ensure you provide your own postal address.

You can also call the club on 1300 786 767 to process your membership as a gift.

The NRL is an affiliate of the Companion Card Program that exists in some states. It agrees to provide an admission ticket for the cardholder’s companion at no charge.

Melbourne Storm provides a membership of the same category for the cardholder’s companion at no charge. This includes reserved seats if a reserved seat membership is purchased by the companion card holder (a valid companion card number must be provided at the time of purchase).

To qualify for a concession membership, members must hold one of the following forms of identification:

• Pension card (aged, single parent or disability)
• Student card (full-time only)
• Veterans’ Affairs concession card.

Health care cards and Seniors’ cards do not qualify.

You must notify Melbourne Storm of your concession type and relevant concession card number upon submitting a membership application.

Concession identification must also be available for presentation when requested upon entry on match days.

If a valid email address is provided, you will receive an invoice email once a payment has been made on your membership. Following this you will receive a welcome email within 1 week of purchasing a membership.

You will receive email notification from our distribution centre advising you of the status of your membership pack delivery (from January 2027).

You will also receive weekly emails during the season, provided we have your current email address.

Please call the Membership Services Team on 1300 786 767 or email membership@melbournestorm.com.au to confirm the additional name/s and date/s of birth.

At the bottom of every email that you receive from Melbourne Storm, an option to update preferences will be provided at the bottom.

Clicking this button will allow you to select the nature of emails you wish to receive from Melbourne Storm, and you may opt in or out, accordingly.

If you wish to check your current subscriptions, you can call our Membership Services Team on 1300 786 767 during business hours.

You can log in using your email address as your username online at https://am.ticketmaster.com/melbournestorm/.

If you have forgotten your password, click on the ‘forgot password’ link next to the login.

Alternatively, please contact the Membership Services Team on 1300 786 767 for further assistance.

• Renew your membership
• Donate to Melbourne Storm’s High-Performance Program
• Purchase additional membership products, including events, exclusive merch or junior clinics
• Update your personal details including contact details, payment details etc.

Your membership number, or account ID, is a unique number located on the back of your membership card.

You can also find your membership number in My Profile under your name on the left-hand side

Some members are linked to the account of other members, such as a child linked to their parent’s account.

You may wish to move between accounts to view invoices, barcode numbers or personal information such as address.

To switch between accounts, follow the steps below:

1. Log into your MyStorm account here
2. Expand the drop-down menu in the top right-hand corner
3. When ‘Switch Accounts’ is selected, a pop up will open that shows your account and any linked accounts. Select the account you would like to move into

The option to switch accounts will not show if you have no linked accounts.

If you hold a family membership type, all members will be in the one account, so you will not be required to switch accounts.

1. Log into your MyStorm account here
2. Click ‘Pay my Membership!’
3. Select the invoice that you wish to pay from the ‘Unpaid’ section
4. Click ‘continue’
5. Follow the prompts to either update your existing details or add new payment details, then click ‘pay now’.

If you have any trouble updating details online, please call our team on 1300 786 767.

Members from the United States will be impacted by the tarriffs on international delivery for the time being.

We are hopeful a solution becomes available during the season.

If you wish to contact the Membership Team, please email us at membership@melbournestorm.com.au